The present General Terms and Conditions of Sale constitute a legal agreement and apply to all services provided by Fanny Wong Beauty, a company registered under SIRET number 879 325 058 00011, represented by Fanny Wong (hereinafter referred to as "Fanny Wong Beauty").

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Article 1 - Scope of application

These General Terms and Conditions govern the commercial relationship between Fanny Wong Beauty and the Client (hereinafter "the Client") who books and utilizes the beauty services provided by Fanny Wong Beauty.

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Article 2 - Service description

Fanny Wong Beauty offers professional makeup and hair services for weddings, elopements, photoshoots, and private events.

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Article 3 - Execution of services

3.1. Bridal beauty preview session (for wedding bookings only)

3.1.1. Preview session 

The preview session is an opportunity for the Client and Fanny Wong Beauty to discuss and finalize the desired makeup and hairstyle. This session lasts up to three hours and includes one makeup look and one hairstyle, depending on the selected service. It is available only for bridal services, except photoshoots, and is non-refundable if not used.

Previews are available from Tuesday to Thursday between 11:00 AM and 5:00 PM in the Paris area unless otherwise agreed. Sessions outside Paris incur additional travel fees. Previews are only available once the wedding date is officially booked, meaning the contract is signed and the non-refundable deposit has been received. No dates will be held without these requirements.

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3.1.2. Product use, allergies and health conditions

The Client is required to inform Fanny Wong Beauty in writing of any allergies, sensitivities, skin conditions, or medical issues that may be affected by the use of professional makeup or hairstyling products and tools. This information must be provided at least 48 hours prior to the scheduled service.

The Client confirms that she has no known allergies, sensitivities, or medical conditions that could be triggered by the products or tools used by Fanny Wong Beauty. In the event that such conditions are known, the Client agrees to notify Fanny Wong Beauty in advance. The Client acknowledges and accepts full responsibility for any allergic reactions, irritations, or adverse effects that may arise and releases Fanny Wong Beauty and her assistants from any liability related to product use or service outcomes.

For hygiene and safety reasons, Clients and their guests are strictly prohibited from using or handling any tools, equipment, or products belonging to Fanny Wong Beauty unless expressly authorized. Any misuse or damage will result in full compensation by the responsible party.

If a Client or any member of their party shows symptoms of a contagious illness, Fanny Wong Beauty reserves the right to discontinue services immediately. Children must be supervised at all times; Fanny Wong Beauty accepts no liability for injuries sustained by children within the service area.

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3.1.3. Hair preparation

Hair must be clean, washed, and completely dry before styling. If the hair is wet, a €50 blow-drying fee per person will be charged.

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3.2. Day of the event

3.2.1. Service setup

Fanny Wong Beauty will arrive 30 minutes before the scheduled service to set up. The Client must provide a suitable workspace with a table, chair, electrical outlet, and good natural light. If any of Fanny Wong Beauty’s property is damaged or stolen, the responsible person must provide full compensation.

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3.2.2. Punctuality

The confirmed arrival time is binding. If the Client is more than 30 minutes late, an additional €50 fee applies. A delay of over an hour incurs a €100 charge. Fanny Wong Beauty is not responsible for service delays caused by Client tardiness.​

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3.2.3. Beauty concierge service

The Beauty Concierge Service is an additional touch-up service exclusively for the bride after her makeup and hair are completed. This service cannot be shared or divided among multiple people. If it extends through meal times, the Client must provide a vendor meal.

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3.2.4. Additional beauty services

​Any request for a hairstyle or makeup change requires booking a second beauty service. Prices for additional services are available at www.fannywongbeauty.com.​

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Article 4 - Pricing and payment

4.1. Pricing

All prices are listed on www.fannywongbeauty.com and exclude travel and accommodation fees.

The minimum booking fee (for wedding booking) is €2,700 for weddings in France and €3,700 for international weddings (outside France), excluding travel and accommodation expenses.

Early and late service fees apply as follows:

• Before 8:00 AM or after 7:00 PM: €100

• Before 6:00 AM or after 8:00 PM: €150

• Before 5:00 AM or after 9:00 PM: €200

Fanny Wong Beauty reserves the right to modify pricing at any time, but changes will only apply to future bookings. The prices stated in the signed contract will always be honored.

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4.2. Retainer payment

This retainer is non-transferable and applies only to the original booking date. If the event is postponed, a new retainer is required.

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4.43 Payment terms

Accepted payment methods include bank transfer, PayPal, and cash.

- For weddings: A 30% non-refundable retainer is required to secure the booking. The remaining balance must be paid either:
   •    By bank transfer, one month before the event, or
   •    In cash, on the event day, prior to the start of the service.

- For photoshoots and special events: A non-refundable retainer of €100 is required to confirm the booking. The remaining balance must be paid in cash on the booking day, before the start of the service.

Late payments will incur a €40 penalty plus an additional 15% of the total amount per day of delay.
Bookings made within 30 days of the event require full payment upfront and are non-refundable.
Any additional costs, such as last-minute services, must be settled in cash on the event day, before the start of the service.

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4.4. Travel expenses

Fanny Wong Beauty will provide an estimated travel expense quote, which will be included in the contract. Travel expenses may include, but are not limited to, airfare, train tickets, ground transportation, accommodation, fuel, tolls, and parking.

For air travel, the client is responsible for covering the cost of a round-trip Premium Economy (or higher) airfare. The fare must include one carry-on bag and one checked-in suitcase (up to 23 kg), used to transport professional beauty products and tools, as well as luggage insurance to protect against potential loss, theft, or damage.

If the event location is situated two hours or more from Fanny Wong Beauty’s residence, overnight accommodation will be required. In such cases, Fanny Wong Beauty will check in one day prior to the event and check out one day after the service date to ensure timely arrival, proper setup, and to avoid any scheduling disruptions.

For destination weddings (outside France), relocation fees of 200€

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Article 5 - Booking & contract
All bookings are only confirmed once the signed contract and retainer payment have been received. Bookings are not valid or guaranteed without both elements.

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5.1. Modifications after contract signature
Once the contract has been signed, the Client may request to add additional services or individuals; however, cancellations or removals of previously agreed-upon services are not permitted. If the Client is uncertain about including a specific service or individual at the time of booking, it is recommended that they refrain from including them in the initial contract. Additions are subject to availability and must be communicated as early as possible to allow for proper scheduling. In the event of a change to the “getting ready” location, travel fees will be recalculated and re-quoted based on the new address.

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5.2. Waiver of withdrawal right
By confirming the booking, the Client acknowledges that the right of withdrawal (14 days) does not apply, in accordance with Article L221-28 of the French Consumer Code, as the services are provided on a specific date. As such, the reservation is considered firm and final.

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Article 6 - Postponements & cancellations

6.1. Postponement

​Postponements are subject to availability and require a new contract and retainer. If Fanny Wong Beauty is unavailable on the new date, the original retainer remains non-refundable.

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6.2. Cancellation

• By the Client:​ Cancellations must be made via email at least 72 hours in advance. The retainer is non-refundable. If the deadline is not met, any incurred travel expenses may be charged. If the Client cancels the service less than 30 days before the event day, the full balance remains due and must be paid in accordance with the terms of the contract. No refund will be granted, except in cases of duly justified force majeure. This provision is intended to compensate for the loss of reservation and the prejudice suffered by Fanny Wong Beauty.

• By Fanny Wong Beauty:​ In the unlikely event of illness or a serious emergency preventing Fanny Wong Beauty from performing the services, the Client will be offered the following options: a full refund of all payments made, or the option to proceed with a Lead Artist representing Fanny Wong Beauty on the day of the event. Should the Client choose to proceed with the Lead Artist, all agreed services and the original payment schedule will remain unchanged. Fanny Wong Beauty reserves the right to refuse service in cases of verbal or physical abuse. In such circumstances, no refunds will be issued.

• Force Majeure: In the event that the booking is permanently canceled due to force majeure, such as legal restrictions, natural disasters, pandemics, civil unrest, or other unforeseeable circumstances beyond the control of either party, 50% of the total payments will be refunded. Similarly, if Fanny Wong Beauty is unable to travel or provide the service due to such circumstances, 50% of the total payments will be refunded. Force Majeure includes, but is not limited to, events such as natural disasters, health crises, acts of government, strikes or wars.

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Article 7 - Intellectual property & privacy

All content (including photographs, videos, and behind-the-scenes media) created by or featuring Fanny Wong Beauty remains the intellectual property of Fanny Wong Beauty, unless otherwise agreed in writing. The Client’s personal data is protected under GDPR regulations and will not be shared with third parties.

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Article 8 - Modification of terms

Fanny Wong Beauty reserves the right to modify these Terms & Conditions at any time. Changes will only apply to future bookings.

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By signing the contract, the Client acknowledges having read and accepted these General Terms and Conditions without reservation.