The present General Terms and Conditions of Sale constitute a legal agreement and apply to all services provided by Fanny Wong Beauty, a company registered under SIRET number 879 325 058 00011, with its registered office located in Champs-sur-Marne 77420, France, represented by Fanny Wong (hereinafter referred to as "Fanny Wong Beauty").

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Article 1 - Scope of application

These General Terms and Conditions govern the commercial relationship between Fanny Wong Beauty and the Client (hereinafter "the Client") who books and utilizes the beauty services provided by Fanny Wong Beauty.

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Article 2 - Service description

Fanny Wong Beauty offers professional makeup and hair services for weddings, elopements, photoshoots, and private events.

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Article 3 - Execution of services

3.1. Bridal beauty preview session

3.1.1. Preview session

The preview session is an opportunity for the Client and Fanny Wong Beauty to discuss and finalize the desired makeup and hairstyle. This session lasts up to three hours and includes one makeup look and one hairstyle, depending on the selected service. It is available only for bridal services, except photoshoots, and is non-refundable if not used.

Previews are available from Tuesday to Friday between 11:00 AM and 5:00 PM in the Paris area unless otherwise agreed. Sessions outside Paris incur additional travel fees. Previews are only available once the wedding date is officially booked, meaning the contract is signed and the non-refundable deposit has been received. No dates will be held without these requirements.

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3.1.2. Product use and allergies

The Client must inform Fanny Wong Beauty in advance of any allergies or sensitivities to makeup or hair products. Fanny Wong Beauty and its assistants are not liable for allergic reactions or adverse effects caused by the products used. The Client releases Fanny Wong Beauty from any responsibility related to product usage.

Services may be discontinued if a Client or any member of their party exhibits contagious illness, antisocial behavior, or creates an unsafe working environment.

Children must be supervised at all times, and Fanny Wong Beauty accepts no liability for injuries sustained by children in the service area.

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3.1.3. Hair preparation

Hair must be clean, washed, and completely dry before styling. If the hair is wet, a €50 blow-drying fee per person will be charged.

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3.2. Day of the event

3.2.1. Service setup

Fanny Wong Beauty will arrive 30 minutes before the scheduled service to set up. The Client must provide a suitable workspace with a table, chair, electrical outlet, and good natural light. If any of Fanny Wong Beauty’s property is damaged or stolen, the responsible person must provide full compensation.

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3.2.2. Punctuality

The confirmed arrival time is binding. If the Client is more than 30 minutes late, an additional €50 fee applies. A delay of over an hour incurs a €100 charge. Fanny Wong Beauty is not responsible for service delays caused by Client tardiness.​

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3.2.3. Beauty concierge service

The Beauty Concierge Service is an additional touch-up service exclusively for the bride after her makeup and hair are completed. This service cannot be shared or divided among multiple people. If it extends through meal times, the Client must provide a vendor meal.

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3.2.4. Additional beauty services

​Any request for a hairstyle or makeup change requires booking a second beauty service. Prices for additional services are available at www.fannywongbeauty.com.​

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Article 4 - Pricing and payment

4.1. Pricing

All prices are listed on www.fannywongbeauty.com and exclude travel and accommodation fees. The minimum bridal booking fee is €2,200, excluding travel and accommodation costs.

Early and late service fees apply as follows:

• Before 8:00 AM or after 7:00 PM: €100

• Before 6:00 AM or after 8:00 PM: €150

Fanny Wong Beauty reserves the right to modify pricing at any time, but changes will only apply to future bookings. The prices stated in the signed contract will always be honored.

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4.2. Travel expenses

Fanny Wong Beauty will provide an estimated travel expense quote, which will be included in the contract. Travel expenses may include, but are not limited to: airfare, train tickets, ground transportation, accommodation, fuel, tolls, and parking.

For air travel, round-trip airfare must include one carry-on bag and one checked-in suitcase (up to 23 kg), which will be used to transport professional beauty products and tools and luggage insurance to protect against potential loss, theft, or damage.

If the location is situated two hours or more from Fanny Wong Beauty’s residence, overnight accommodation will be required. In such cases, Fanny Wong Beauty will check in one day prior to the event and check out one day after the service date to ensure timely arrival, proper setup, and avoid any scheduling disruptions.

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4.3. Retainer payment

​A 30% non-refundable retainer is required upon signing the contract to secure the booking. This retainer is non-transferable and applies only to the original booking date. If the event is postponed, a new retainer is required.

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4.4. Payment terms

Accepted payment methods include cash, PayPal, and bank transfers. The final balance must be paid either:

• One month before the event (by bank transfer), or

• On the event day (in cash, prior to the start of the service).

Late payments will incur a €40 penalty plus an additional 15% of the total amount per day of delay.

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Article 5 - Booking & contract
All bookings are only confirmed once the signed contract and retainer payment have been received. Bookings are not valid or guaranteed without both elements.

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5.1. Modifications after contract signature
Once the contract has been signed, the Client may request to add additional services or individuals; however, cancellations or removals of previously agreed-upon services are not permitted. If the Client is uncertain about including a specific service or individual at the time of booking, it is recommended that they refrain from including them in the initial contract. Additions are subject to availability and must be communicated as early as possible to allow for proper scheduling. In the event of a change to the “getting ready” location, travel fees will be recalculated and re-quoted based on the new address.

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5.2. Waiver of withdrawal right
By confirming the booking, the Client acknowledges that the right of withdrawal (14 days) does not apply, in accordance with Article L221-28 of the French Consumer Code, as the services are provided on a specific date. As such, the reservation is considered firm and final.

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Article 6 - Postponements & cancellations

6.1. Postponement

​Postponements are subject to availability and require a new contract and retainer. If Fanny Wong Beauty is unavailable on the new date, the original retainer remains non-refundable.

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6.2. Cancellation

• By the Client:​ Cancellations must be made via email at least 72 hours in advance. The retainer is non-refundable. If the deadline is not met, any incurred travel expenses may be charged. If the Client cancels the service less than 30 days before the wedding day, the full balance remains due and must be paid in accordance with the terms of the contract. No refund will be granted, except in cases of duly justified force majeure. This provision is intended to compensate for the loss of reservation and the prejudice suffered by Fanny Wong Beauty.

• By Fanny Wong Beauty:​ In case of illness or an emergency, all payments will be refunded. Fanny Wong Beauty reserves the right to refuse service due to verbal or physical abuse, in which case no refunds will be issued.

• Force Majeure: In the event that the booking is permanently canceled due to force majeure, such as legal restrictions, natural disasters, pandemics, civil unrest, or other unforeseeable circumstances beyond the control of either party, 50% of the total payments will be refunded. Similarly, if Fanny Wong Beauty is unable to travel or provide the service due to such circumstances, 50% of the total payments will be refunded. Force Majeure includes, but is not limited to, events such as natural disasters, health crises, acts of government, strikes or wars.

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Article 7 - Intellectual property & privacy

All content (including photographs, videos, and behind-the-scenes media) created by or featuring Fanny Wong Beauty remains the intellectual property of Fanny Wong Beauty, unless otherwise agreed in writing. 

The Client’s personal data is protected under GDPR regulations and will not be shared with third parties.

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Article 8 - Modification of terms

Fanny Wong Beauty reserves the right to modify these Terms & Conditions at any time. Changes will only apply to future bookings.

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By signing the contract, the Client acknowledges having read and accepted these General Terms and Conditions without reservation.